Shipping policy

Shipping & Delivery Policy

Order Processing

Orders are typically processed on working days (Monday – Friday), excluding public holidays.

Orders placed during weekends or public holidays will be processed on the next working day.

While TANHA aims to process and dispatch orders as efficiently as possible, processing time may vary depending on order volume, product availability and operational factors.

Once your order has been packed and dispatched, tracking details may be provided by the courier service via email or SMS, where available.

Estimated Delivery Timeframe

Normal Orders

• Peninsular Malaysia: Estimated 3 – 5 working days
• Sabah & Sarawak: Estimated 5 – 7 working days

Pre-Order Items

• Peninsular Malaysia: Estimated 7 – 14 working days
• Sabah & Sarawak: Estimated 7 – 15 working days

Pre-order timelines are estimates only and may vary depending on supplier readiness, production lead time and logistics factors.

High Volume / Festive Periods

During festive seasons, promotional campaigns or high volume sales periods, processing and delivery times may be longer than usual.

Courier Responsibility

Once parcels are handed over to the courier partner, delivery updates and parcel handling will be managed by the courier provider.

TANHA shall not be liable for courier delays, weather disruptions, customs clearance delays, or logistics disruptions beyond our control.

Delivery Address Responsibility

Customers are responsible for ensuring delivery details provided are accurate and complete.

TANHA shall not be responsible for delays or losses resulting from incorrect or incomplete address details.

Unsuccessful Delivery / Re-Delivery

If delivery fails due to customer unavailability:

• Courier may attempt re-delivery; or
• Customer may need to arrange re-delivery directly with courier

Additional courier charges may apply.

Lost Parcel Investigation

If parcel is marked delivered but not received:

• Customer must notify TANHA within 3 days
• TANHA will assist to initiate courier investigation

Resolution is subject to courier investigation outcome.

Partial Shipment

If order contains multiple items:

• Items may be shipped separately
• No additional shipping charges will be imposed for split shipment

Damage During Transit

If parcel is visibly damaged upon arrival:

Customer is encouraged to:

• Take photo / video evidence immediately
• Contact TANHA within 7 days of receiving parcel

Unboxing Evidence (Recommended)

Customers are encouraged to record unboxing video upon receiving parcel to support claims involving:

• Missing items
• Damaged items
• Incorrect items

Refused Delivery / Returned Parcel

If parcel is returned to TANHA due to:

• Customer refusal
• Failed delivery attempts
• Incorrect address

Customer may be required to pay re-shipping charges.

Force Majeure

TANHA shall not be liable for delays caused by:

• Natural disasters
• Government restrictions
• Pandemic or emergency situations
• Customs inspections
• Transport disruptions

Delivery Time Disclaimer

All delivery timelines are estimates only and not guaranteed delivery commitments.