Terms of service

1. Introduction

Welcome to TANHA (“we”, “our”, “us”).

These Terms and Conditions (“Terms”) govern your use of TANHA’s website, platforms and services (collectively referred to as the “Service”).

By accessing or using our Service, you agree to be bound by these Terms together with our Privacy Policy and Refund & Return Policy.

If you do not agree with these Terms, please discontinue use of our Service.

2. Eligibility

By using our Service, you confirm that:

• You are at least 18 years old; OR
• You are using the Service under supervision of a parent or legal guardian

3. Purchases

When placing an order, you agree that:

• All information provided is accurate and complete
• You are authorised to use the payment method submitted
• Orders are subject to availability and confirmation

We reserve the right to refuse or cancel orders due to:

• Stock availability
• Pricing or product description errors
• Suspected fraud or suspicious transaction activity
• Legal or compliance requirements

4. Product Information

We strive to ensure product descriptions and images are accurate.

However, product colour or appearance may vary slightly due to lighting, photography or device display differences.

5. Intellectual Property

All TANHA content including branding, designs, product images, logos, website content and materials are owned by TANHA or licensed to us.

No content may be reproduced, copied or used without written permission.

6. Limitation of Liability

To the fullest extent permitted under Malaysian law, TANHA shall not be liable for:

• Indirect or consequential loss
• Loss of profit, revenue or business opportunities
• Service interruptions outside our reasonable control

Nothing in this clause excludes liability that cannot be excluded under Malaysian law.

7. Indemnity

You agree to indemnify and hold TANHA harmless against any claims, losses, damages, liabilities or costs arising from:

• Misuse of our website or services
• Breach of these Terms
• Fraudulent or unlawful activity

8. Fraud, Abuse & Chargeback Protection

TANHA reserves the right to:

• Suspend or cancel orders suspected to involve fraud
• Block accounts involved in abuse, refund fraud or chargeback abuse
• Take legal action where necessary